Frequently Asked Questions
Everything you need to know about your D.Franklin experience
How long will it take to receive my order?
Delivery times vary depending on your location. For domestic orders, it typically takes 24-72 hours. International shipping within the EU takes 3-5 business days, while worldwide shipping can take up to 7-10 business days.
What is your return policy?
We offer a 14-day return period from the date you receive your order. Items must be in their original condition, unworn, and with all packaging and tags intact.
How can I track my shipment?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept a wide range of secure payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna or Apple Pay.
Are D.Franklin products covered by a warranty?
Yes, all our products, including sunglasses and footwear, are covered by a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit for both clothing and footwear.